What happens after I book?
Once you book, you will instantly receive the confirmation of your reservation in your email.
How do I manage my reservation?
To manage your reservation you will need to log into the Guest Area by clicking Guest Login.
What if my plans change?
If your plans change, you will need to contact us as soon as possible. Each reservation has a cancellation policy which applies in case of cancelling within the specified period prior to your arrival.
We might be able to move your dates to different ones depending on how long before your arrival you contact us and also depending on availability.
How do I log in my reservation?
You can log into your reservation by clicking Guest Login.
What is the "Guest Area" on your website?
The Guest Area is where you can view your reservation, add extra services etc.
How do I add extras to my reservation?
We provide various extra services which you can add to your reservation such as: baby cots, high chairs, beach towels, mid-stay cleaning, mid-stay change of linen / towels etc as well as services via our partners such as taxis, airport transfers, car hire, excursions etc.
You can order any extra services either via your Guest Area in our website or by contacting us on [email protected].
How do I book airport transfers?
You may book your Airport Transfers via our partner directly on our website by clicking Airport Taxis on our website.
How do I hire a car?
No. Truly Cyprus is a holiday accommodation rental provider and as such, concentrates in this industry only. Truly Cyprus has carefully screened and selected Discover Cars as its provider for Car Rentals due to their professionalism, excellent prices and unique services.
During my Stay
How do I contact support?
You may contact support before, during or after your stay at the below contacts:
Whatsapp, iMessage, Text: +357 99717370
Email: [email protected]
How do I extend my reservation?
To extend your reservation contact our Customer Service:
Whatsapp, iMessage, Text: +357 99717370
Email: [email protected]
What if my plans change?
Even though there is a cancellation policy in place for your reservation, we would be more than happy to accommodate changes whenever we can. If your plans change, email us at [email protected].
What are the emergency numbers for Cyprus?
Cyprus uses the European emergency number which is 112.
What if there is an issue at my holiday property?
We would be more than happy to promptly resolve any issues during your stay if you contact our Customer Service on:
Whatsapp, IMessage, Text: +357 99717370
Email: [email protected]
How do I book my airport transfers or hire a car?
Book your Airport Transfers or Car Hire by accessing the relevant pages on our website or in your property web-app.
How do I add extras to my reservation?
You can order any extra services either via your Guest Area in our website or by contacting us on [email protected].
How do I book excursions?
You may book your Excursions via our partner directly on our website by clicking Excursions on our website.
Where do I find the Property Information?
All property information can be viewed in the web-app link sent to your email prior to your arrival. All our properties have a web-app where guests can find all information for a comfortable stay such as: Things to do in the area, Arrival & Departure Information, Property Information etc.
